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House Of Ragz Return Policy

Houseofragz.com understands that ordering online is not always an easy task. We want to make your online shopping experience as easy as possible. We are happy to accept your returns for a store credit to be used towards a future purchase.

 

Return Guidelines

  1. Items returned within 30 days of their original shipment date will be eligible for a store credit. Returns received after this date will be refused and returned to you at your expense.
  2. All returned items must be in their original condition, unworn, unwashed, and undamaged. Any returned items that appear to have been worn, washed or damaged in any way will result in a 15% FEE or ineligibility to receive store credit.
  3. Body suits, swimsuits and custom clothing are FINAL SALE.
  4. House of rags does not offer returns and exchanges. If an item is returned  store credit will be issued for the subtotal amount.
  5. If your item was Damaged/Incorrect upon receipt e-mail Officialragsdoll@gmail.com within 6hrs of receiving the package with photo proof. Failure to do so will result in our inability to replace your item.
  6. All items are returned to House of Ragz of the expense of the customer, Please be sure to include a note inside the return package with your name, Order number and Reason for the return.
  7. A tracking number for the returned package must be obtained by the customer in case the package is lost on its way back to House of Ragz. Failure to do so may result in us not being able to process your return.
  8. Any return item that do not meet our  terms will be discarded upon receipt.
  9. Please keep in mind that original Shipping Fees are not  refundable and not applicable to your store credit.

House of Rags Return department address:

House of Ragz

1710 East. Eager St

Baltimore Md,21205

For any Questions regarding Returns and the return policy, e-mail Officialragzdoll@gmail.com

House of rags reserves the right not to credit you if you return items outside the terms of our return policy.

 

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